Guests can now update their payment information directly on their Uplisting Guest Booking Confirmation page.
This includes Booking.com bookings where Uplisting processes guest credit card payments for you, bookings that have the security deposit feature enabled, and direct bookings.
If the guest has an outstanding payment such as paying the balance of a slit payment booking or paying for a security deposit, those charges will be attempted immediately by Uplisting. If the charges fail the guest will see an error alert notifying them of the error and cause of the error (eg. insufficient funds on the card).
We have released two new booking exports, for check-ins and check-outs. Export check-ins and/or check-outs for the day, week or month for one or more properties to a CSV file.
The file contains all the booking info you should need, including the status of the security deposit, guest ID and eSign Rental agreement.
You can now take security deposits outside of Airbnb and all in line with Airbnb's terms. This is BIG! No more resolution center - you can take control of how, why and when to take payments from your guests if they damage your property or break your house rules.
Learn how, here.
Security deposits can now be provided for bookings you create manually on the Uplisting calendar.
You don't need to make any changes to enable this if you already collect security deposits for direct website bookings (ie. the Uplisting direct booking engine).
We don't send any guest emails relating to security deposits for manually created bookings as the guest should provide their payment info when paying for the reservation.
Check-in time, check-out time, arrival time and departure time now use 12-hour format on all guest-facing messaging.
- automated messages
- saved replies
- automated reviews
- enquiry/inquiry auto-responder
- eSign rental agreements
Direct booking source
You can now add the source to each direct booking (eg. email, phone, extension). The source will be shown on booking exports/reports.
The available booking sources are:
- Booking site conversion
For those using our multi-unit feature (which is currently in beta), the multi-unit name will now appear on reports.
Jumping into the weekend with a very helpful feature release. Property specific content you can create yourself and use in automated messages, saved replies, eSign rental agreements and automated reviews.
- Create separate eSign rental agreements for every property (if you need to).
- Create house rules, parking instructions and much more for automated messages and saved replies.
- Have 1 saved reply per common guest question (eg. parking instructions)
This is a great feature and will go very well with our upcoming automated message upgrade.
We've released a new knowledge base (support portal). All help links within the Uplisting app now open a guide on the new knowledge base. Our goal is to provide as many helpful guides, images and videos as possible to help you make the most out of Uplisting.
We've added 3 new message tags which can be used on automated messages, saved replies, automated reviews, eSign rental agreements and custom tags.
The new tags are:
Watch out for another message tag feature coming soon which will allow you to create your own tags which will provide inputs on all your listings and multi-units. We'll explain more soon!
Today we released a very handy API endpoint that allows you to search for available properties in your portfolio, in real-time.
This endpoint is especially helpful for those of you with your own booking engine. Rather than syncing availability periodically from Uplisting, you can instead link your search page with this endpoint.
The payload will be a list of properties that meet the search criteria entered in the query string, in JSON API format. It will also include the property addresses, photos and amenities in the included data. For a fuller explanation, see the properties endpoint.
Learn about the Availability endpoint here.
You can choose to search by any, or all, of these criteria via the query string on the request.
check_in- the date of check in.
check_out- the date of check out (note this is the morning of check out)
number_of_guests- the number of guests for the booking
max_price- the maximum price allowed for the booking
min_price- the minimum price expected for a booking
city- scope the properties by a specific city location